You may terminate or cancel your services by giving Mad Hatter written notice via the cancellation form provided. You will be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation and Mad Hatter may, in our discretion, refund all pre-paid fees for hosting services for the full months remaining after the effective cancellation date (no partial month fees shall be refunded) less any setup fees, applicable taxes and any discount applied for prepayment, provided that you are not in breach of this Agreement.Once we receive your cancellation form and have confirmed all necessary information with you via email, we will inform you in writing (typically email) that your account has been canceled. Your cancellation confirmation will contain a ticket/tracking number in the subject line for your reference and for verification purposes. You should immediately receive an automatic email with a tracking number stating that “Your request has been received….” Mad Hatter will confirm your request and process your cancellation shortly thereafter. If you do not hear back from us, or do not receive the automatic confirmation email within a few minutes after submitting your cancellation form, please contact us immediately. We require all cancellations to be done through the online form in order to confirm your identity, confirm in writing that you are prepared for all of your files and emails to be removed, and document your cancellation request. This process will reduce mistakes, fraudulent/malicious requests, and to ensures that you are aware that your files, emails, and account will be removed immediately and permanently after a cancellation request is processed.