Last updated March 24, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
Cancellation Process of Services

You may terminate or cancel your services by giving Mad Hatter written notice via the cancellation form provided. You will be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation and Mad Hatter may, in our discretion, refund all pre-paid fees for hosting services for the full months remaining after the effective cancellation date (no partial month fees shall be refunded) less any setup fees, applicable taxes and any discount applied for prepayment, provided that you are not in breach of this Agreement.Once we receive your cancellation form and have confirmed all necessary information with you via email, we will inform you in writing (typically email) that your account has been canceled. Your cancellation confirmation will contain a ticket/tracking number in the subject line for your reference and for verification purposes. You should immediately receive an automatic email with a tracking number stating that “Your request has been received….” Mad Hatter will confirm your request and process your cancellation shortly thereafter. If you do not hear back from us, or do not receive the automatic confirmation email within a few minutes after submitting your cancellation form, please contact us immediately. We require all cancellations to be done through the online form in order to confirm your identity, confirm in writing that you are prepared for all of your files and emails to be removed, and document your cancellation request. This process will reduce mistakes, fraudulent/malicious requests, and to ensures that you are aware that your files, emails, and account will be removed immediately and permanently after a cancellation request is processed.

Domain renewals are billed and renewed thirty (30) days before they expire. It is your responsibility to notify Mad Hatter’s Billing department via a support ticket created from to cancel any domain registration at least thirty (45) days prior to the renewal date. No refunds will be given once a domain is renewed. All domain registrations and renewals are final.
After receiving your cancellation request refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed
Mad Hatter may terminate your access to the Services, in whole or in part, without notice in the event that: (i) you fail to pay any fees due; (ii) you violate this Agreement; (iii) your conduct may harm Mad Hatter or others or cause Mad Hatter or others to incur liability, as determined by Mad Hatter in our sole discretion; or (iv) as otherwise specified in this Agreement. In such event, Mad Hatter shall not refund to you any fees paid in advance of such termination, and you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such termination. Additionally, Mad Hatter may charge you for all fees due for the Services for the remaining portion of the then current term.

If you have any questions concerning our return policy, please contact us at:
(205) 272-7373